Your Privacy Is Our Priority
Learn how your personal information is collected, stored, and protected on the nbaji platform — all the details are in this policy.
Introduction & Scope
nbaji ("we", "our") is an online gaming platform operated for users in Bangladesh. This Privacy Policy ("Policy") informs you of what information we collect and how we use it when you visit the nbaji website, create an account, or use any of our services.
This Policy applies to all digital services and related activities of nbaji. By using the site, you agree to the terms of this Policy. If you disagree with any part of this Policy, please stop using the site.
We may update this Policy from time to time. Any changes will be published on this page. For significant changes, we will make efforts to notify registered users by email.
What Information We Collect
nbaji may collect several types of information. Each type is explained in detail below:
Personally Identifiable Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Current address
Financial Information
Information required to complete transactions:
- bKash, Nagad, Rocket, or Upay number
- Deposit and withdrawal history
- Transaction reference numbers
- Wallet balance information
Technical Information
Information about your device and connection, collected automatically:
- IP address
- Browser type and version
- Operating system
- Session cookies and tokens
- Login time and session duration
Gaming Activity Information
Information about how you use the site:
- List of games played and frequency
- Bet amounts and results
- Bonus usage history
- Preferred game categories
How Your Information Is Used
nbaji uses the information collected for the following legitimate purposes:
Account Management & Service Delivery
We use your information to keep your account active, verify logins, process transactions, and deliver services as you request. This information is also needed to verify deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
Security & Fraud Prevention
We use technical and personal information to detect unauthorized access, monitor suspicious transactions, and keep accounts secure. SSL encryption and multi-layer verification processes protect your information.
Service Improvement
To improve the gaming experience, add new features, and review platform performance, we analyze anonymous and aggregated data related to user behavior.
Communication & Support
We use your email and mobile number to send important service notifications, security alerts, and to respond to your support requests. If you do not want promotional communications, you can turn that off in your account settings.
Ensuring Responsible Gaming
We review gaming activity information to verify user age (for users aged 21 and above only), identify patterns of excessive play, and provide support where needed.
Cookies & Tracking Technologies
nbaji uses cookies and similar technologies that are stored in your browser. These are necessary for the site to function and improve your experience.
Essential Cookies
Core site functions — such as maintaining login sessions and security verification — are not possible without these cookies. There is no option to turn them off.
Analytics Cookies
These cookies are used to understand how users interact with the site. The information collected is fully anonymous and does not directly identify any individual.
Preference Cookies
These cookies are used to remember your language selection, theme preferences, and other customization settings, making your next visit more convenient.
You can manage cookies from your browser settings. However, disabling essential cookies will prevent you from using many features of the site.
Sharing Information with Third Parties
nbaji never sells your personal information. However, limited information may be shared with trusted third parties in specific situations:
Payment Processors
Necessary transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete your financial transactions. These organizations are governed by their own privacy policies.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the minimum session information required to run games on their platforms. This information is shared for technical purposes only.
Legal Obligations
If disclosure of information is required by a valid court order, government authority directive, or applicable law, nbaji will be obligated to provide that information. In such cases, we will make efforts to notify you in advance to the extent legally permitted.
Technology & Infrastructure Service Providers
We work with trusted technology partners for server hosting, data storage, and security services. Strict data processing agreements have been established with these partners to ensure the protection of your information.
Data Retention Period
nbaji retains your personal information only for as long as it is necessary or legally required.
Active Accounts
All account information is retained for as long as your account remains active. The process begins when you request account closure.
Financial Transaction Records
Due to legal and regulatory obligations, transaction records must be retained for a specified period even after an account is closed.
Support Communications
Customer support conversations and complaint records are retained for a limited period after the relevant matter is resolved.
Anonymous Analytics Data
Aggregated data that is not personally identifiable may be retained for an extended period for service improvement purposes.
Your Rights & Controls
As a nbaji user, you have the following rights over your own information:
Right to Access Your Information
You can contact us at any time to find out what information we hold about you and to request a copy of it. We will make efforts to respond to your request within a reasonable time.
Right to Correct Your Information
If any information stored in your account is incorrect or incomplete, you can request a correction. Some information can be updated directly from your account settings.
Right to Delete Your Information
In certain circumstances, you can request that your personal information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.
Right to Object to Processing
You can object to the use of your information for promotional communications or analytical purposes. Once we receive your objection, we will stop the relevant processing.
Right to Data Portability
You can request your account information in a structured, machine-readable format, which makes it convenient to transfer to another platform.
To exercise any of the above rights, please contact our support team.
Data Security Measures
To ensure the protection of your information, nbaji maintains multiple layers of technical and administrative security measures:
SSL Encryption
All data transfers are protected by SSL/TLS encryption, which guards against interception by third parties.
Access Control
Only authorized staff can access user information, and every access is logged.
Security Monitoring
Any unusual activity in the system is automatically detected and the security team is alerted.
Secure Storage
Stored data is kept in encrypted databases and regular backups are taken.
Although we make every effort to maintain the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. You should also use a strong password for your account and never share it with anyone.
Protection of Minors
nbaji provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors.
Age Verification Process
Date of birth is verified at the time of account creation. If we receive information indicating that a user is under 21, their account will be closed immediately and the information collected will be deleted. If you become aware that a minor has opened an account on our site, please notify our support team.
Third-Party Sites & Services
The nbaji platform uses technology from game software providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. These third parties are governed by their own privacy policies. We are not responsible for their policies, but we only work with trusted and reputable providers.
If you choose to visit an external website or service while using nbaji, it is recommended that you read that site's privacy policy.
Policy Changes & Updates
We may periodically update this Privacy Policy in response to business changes, the introduction of new technologies, or legal requirements. The "Last Updated" date will be noted at the top of each version.
Change Notifications
For significant changes, efforts will be made to send a notification to registered users at their registered email address. Continued use of the site after changes will be taken to mean that you have accepted the updated Policy. It is therefore recommended that you review this page regularly.
Our Commitments in Brief
nbaji — Committed to a Safe and Trusted Gaming Experience
Have a Question About Privacy?
If you have any questions about this privacy policy or would like to make any request regarding your information, please contact our support team. We provide support in Bengali and English 24/7.